NASHVILLE, Tenn. – Nashville Electric Service (NES) is receiving reports of customers being targeted by scammers. The scam artists are using a recorded call to contact small business customers claiming they are past due on their bill and will be disconnected from electric service if they do not make a payment. The recording sounds similar to NES’ disconnection warning, causing customers to fall victim to the scam.
Targeted customers are asked to use a prepaid card and call a toll-free number to make a payment. NES is warning customers to be aware. Customers are never asked to use a prepaid card for payment, and NES does not have a toll-free number.
If NES customers are unsure of the status of their account, please call NES Customer Relations directly at 615-736-6900 before taking any action.
NES offers these tips to protect customers from scammers:
- If someone calls threatening to cut off your power if you don’t pay, hang up.
- Never give personal or financial information to an unsolicited caller.
- If you have doubts about the legitimacy of a phone call, email, text or on-site visit, call NES before taking any action.
- If you think you’ve been a victim of a scam, contact police.
Nashville Electric Service (NES) is one of the 12 largest public electric utilities in the nation, distributing energy to more than 400,000 customers in Middle Tennessee. For more information, visit nespower.com.